Terms of Service

Last updated: October 2026

These terms apply when you use the Keepvik website, the Keepvik agent and any Keepvik service. "We" means Keepvik. By using them you agree to these terms. If you use Keepvik for a business, you confirm you can accept these terms for it.

1. What we provide

• Free Quick Scan: one device; we show the issues found, where they are and how serious they are.
• Paid services: Full Scans, Fix Sessions, audits, monitoring and private support, as described on our pricing page and confirmed in the quote we send you.

2. Your permission to check a computer

Only run the agent, or ask us to work on, computers you own or are authorised to manage. Businesses are responsible for informing their staff where required. We may refuse or stop a service if we believe it is being used without permission.

3. Quotes and payment

We confirm the price before you pay. Payment is made through the method shown on your private payment page (for example a payment link from our payment provider, a card payment taken by phone, or bank transfer). We never ask for card details by email or chat. Prices are in US dollars unless stated; taxes may apply.

4. Remote fixes

• Fixes run only after you approve each one on the computer. You can decline any fix.
• Please keep backups. We take care, but changing system settings always carries some risk. Back up important data before a fix session.
• Some problems can't be fixed remotely or need software or hardware outside our control. We'll tell you if that's the case.

5. No guarantee of complete security

No security check or service can find every threat or make a computer completely secure. Our scans find common, measurable problems at the time of the scan. Keepvik is not a replacement for antivirus software, updates, backups and safe habits.

6. Liability

To the extent the law allows, we are not liable for indirect or consequential losses (such as lost data, profits or business), and our total liability for a service is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

7. Acceptable use

Don't misuse the website, the agent or our APIs — for example by attacking our systems, reverse-engineering the agent to harm others, or submitting false information.

8. Subscriptions and cancellation

Monthly plans renew each month and yearly plans each year until cancelled. You can cancel any time by contacting us; the plan stays active until the end of the paid period. See our refund policy.

9. Privacy

How we handle personal data is explained in our privacy policy.

10. Changes and contact

We may update these terms; the date above shows the latest version. Questions: contact us.