Refund policy

Last updated: October 2026

We want you to feel the money was well spent. Here's how refunds work for each service.

Full Scan

• Full refund if we can't deliver your report.
• Full refund if you ask before we start working on your report.

Fix Session

• Free to cancel or reschedule up to 24 hours before the session.
• If we can't fix the problem we agreed to fix, we refund the session.

Security Audit

• Full refund if cancelled before the audit starts; after that, we refund the part not yet delivered.

Monthly and yearly plans

• Cancel any time; you keep the service until the end of the paid period.
• Yearly plans: full refund within 14 days of purchase; after that, no partial refunds.

Consumers in the EU and UK

You may have a 14-day right to cancel online purchases. If you ask us to start a service within those 14 days, you agree that you'll pay for what we've already done if you then cancel, and that the right to cancel ends once the service is fully delivered.

How to ask for a refund

Email us with your payment reference. Refunds go back to the original payment method, usually within 5–10 business days.